Returning Customers

To sign in to your account, please enter your user ID and password.

New Customers

When you open a Gaia Herbs and WorldPantry.com® account, you'll get fast and easy checkout, online address book, package delivery tracking, and other account features.

To get started, click "Create Account" and enter the information requested on the next page.

Create Account

Guest

To continue without creating an account or signing in, please continue here.

Shop with Confidence


100% Satisfaction Guarantee
Details

Satisfaction Guarantee

We're confident that you'll be delighted with your Gaia Herbs purchase. We've teamed up with WorldPantry.com®, a company dedicated to using the Internet to bring the best foods of the world to your table, and every product purchased from the Gaia Herbs website is backed by the WorldPantry.com® Satisfaction Guarantee:

WorldPantry.com® Absolute Satisfaction Guarantee

If you are not absolutely satisfied with your purchase, for any reason, let us know. We will promptly replace the item or give you a refund of its purchase price. It's that simple.

Easy Returns
Need Help Ordering?
855-972-0529
Privacy Policy

Privacy Policy

Last updated: May 25, 2018

Protecting your privacy is very important to us. Gaia Herbs and our online partner WorldPantry.com® will only use the information you share with us to process your orders and to enhance your shopping experience. We do not rent, trade, or sell your personal information to others. And, we respect your preferences in how we use it.

This Gaia Herbs shopping site, powered by WorldPantry.com® (the “Site”), only sells to and ships to United States addresses and will not collect any personal data from users in the European Union. This WorldPantry.com® Privacy Policy is applicable only to United States consumers and only when they access and use this Site, and may not be applicable to transactions performed and information collected in other channels.

WorldPantry.com® Privacy Policy and Cookie Policy

What types of information does this Site collect and how do we use it?

  • When you place an order, we ask for your name, e-mail and mailing addresses, credit card number and expiration date and the phone number of your shipping address. We need this information to process and fulfill your orders, and to notify you of your order status. We do not store your credit card information. It is passed through to our secure, third-party card processor and not retained by the Site.
  • When you request newsletters or reminder services, we ask for your e-mail address. Then we forward any information you request to your e-mail account. You may unsubscribe at any time by either using the link that will be on everything we send to you, or by contacting us.
  • When you post a customer review, we ask for your initials and e-mail address. However, you may choose whether to have your e-mail address displayed with your review. Just let us know.
  • When you enter one of our contests or promotions, we may ask for your name, phone number, e-mail and mailing addresses. We use this information to administer the contest and notify you if you win. Again, contests or promotions are only open to persons who reside in the United States.
  • If you have provided us with an e-mail address, we may use it occasionally to notify you about important changes to our web sites, new services, or special offers. If you prefer not to receive these updates, we respect your wishes. Simply contact us with your request. Make sure to let us know if you have given us more than one e-mail account.
  • The Site collects browser and device information (including IP address) and information collected through cookies and other similar technologies. For more information on how we use cookies, please see “Cookies” below.
  • We contract with other companies to provide certain services for us including: shipping, e-mail distribution, market research, name and address verification, promotions management and payment processing. We provide these companies with only the information they need to perform their services for us and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than us.
  • As we believe to be necessary or appropriate: (a) under applicable law; (b) to comply with legal process; (c) to respond to validly issued requests from public and government authorities; (d) to enforce our terms and conditions; (e) to protect our operations; (f) to protect our rights, privacy, safety or property, and/or you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
  • To provide you with improved services, we may use aggregated pools of data (without personal identifiers) for research and commercial purposes.
  • We may also provide aggregate statistics about our sales, traffic patterns, and related site information to reputable third parties, but these statistics are fully and permanently anonymized and do not include any personally identifiable information.

How does the Site use cookies?

  • A “cookie” is a small amount of data that is sent to your browser from a web server and is sometimes stored on your computer’s hard drive, although not always. Our Site uses cookies primarily for features available only to logged in users (and only users from the United States). For logged in users, our cookies contain unique numbers that allow our Site to recognize your computer if you come back to place another order. If you visit our Site from outside the US, session cookies will be deleted when you close your browser.
  • The “help” function on most browsers contains information on how to set your browser to notify you before accepting cookies or to disable cookies entirely. However, if you do not accept cookies, you will not be able to use any feature that requires registration. Also see “How do I manage cookies?” below.
  • Our uses of cookies, web beacons, and similar technologies fall into the following general categories:
    • Operationally Necessary. We may use cookies, web beacons, or other similar technologies that are necessary to the operation of our Site. This includes technologies that allow you access to Site, that are required to identify irregular site behavior, prevent fraudulent activity and improve security, or that allow you to make use of our functions such as shopping cart, saved search, or similar functions;
    • Performance-Related. We may use cookies, web beacons, or other similar technologies to assess the performance of our Site, including as part of our analytic practices to help us understand how our visitors use our Site, determine if you have interacted with our messaging, determine whether you have viewed an item or link, or to improve our Site;
    • Functionality-Related. We may use cookies, web beacons, or other similar technologies that allow us to offer you enhanced functionality when accessing or using our Site. This may include identifying you when you sign into our sites or keeping track of your specified preferences, interests, or past items viewed so that we may enhance the presentation of content on our sites;
    • Advertising or Targeting-Related. We may use first-party or third-party cookies and web beacons to deliver content, including ads relevant to your interests, on our Site [or on third party sites]. This includes using technologies to understand the usefulness to you of the advertisements and content that has been delivered to you, such as whether you have clicked on an advertisement.

How do I manage cookies?

You may refuse or accept cookies from the Site at any time by activating settings on your browser. Information about the procedure to follow in order to enable or disable cookies can be found on your Internet browser provider’s website via your help screen. You may wish to refer to http://www.allaboutcookies.org/manage-cookies/ for information on commonly used browsers. Please be aware that if cookies are disabled, not all features of the Site may operate as intended. You can adjust your cookie preferences by adjusting your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. The Help function within your browser should explain how to do this. Alternatively, you may visit www.aboutcookies.org or www.allaboutcookies.org to obtain detailed information on how to prevent cookies from being set on your particular browser.

How will we share your information?

WorldPantry.com shares the information provided on this Site with Gaia Herbs as part of our agreement with Gaia Herbs to provide this shopping experience to you. Gaia Herbs is responsible for the management of your information and pursuant to our agreement, is the owner of the information collected on this Site.

Third-Party Business Partners

We contract with other companies and people to perform tasks on our behalf and share your information with some of them to help maintain this Site or provide other services, such as processing credit card payments, engaging technical support for our Site, or performing analysis related to our Site. When we share information in this way, we require the agent or service provider to use the information solely for providing us with services and to maintain the privacy, confidentiality and security of your information.

Third Party Sites

The Site permits you to link to other websites on the Internet through direct links or through applications such as “share” or “like” buttons, and other websites likewise may contain links to the Site. The information practices or content of such other websites is governed by the privacy statements of those websites and not by this Privacy Policy. We encourage you to review the privacy policies found on such other websites, services, and applications to understand how your information is collected and used by them.

Legal Requirements

We may disclose your information to third parties a) under applicable law; (b) to comply with legal process; (c) to respond to validly issued requests from public and government authorities; (d) to enforce our terms and conditions; (e) to protect our operations; (f) to protect our rights, privacy, safety or property, and/or you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

How do we protect your information?

  • In order to place your orders and access your account information, you will need to sign in to our secure server. The Secure Sockets Layer (SSL) software encrypts all the information you provide before it is sent to us.
  • All customer information within our systems is protected against unauthorized access.
  • We do not sell or trade your personal information to advertisers, marketers, or anyone else without your consent.
  • We will not release any information on you to anyone without your consent, except as otherwise disclosed in this Privacy Policy to meet legal obligations.
  • We provide a high level of security for our computer systems, databases, and networks to protect all customer information in our systems.

While we take reasonable steps to secure your information from loss, misuse, interference and unauthorized access, modification and disclosure, you should be aware no security procedures or protocols are ever guaranteed to be 100% secure from intrusion or hacking, and there is therefore always some risk assumed by sharing information online. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us.

Changes to this Privacy Policy

Gaia Herbs and WorldPantry.com may amend this Privacy Policy from time to time. The ‘Last Updated” legend at the top indicates when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy to the Site, so you should check back from time to time.

California Privacy Rights

Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. If you are California resident and want a copy of this notice, please submit an e-mail request. In your request, please specify that you want a “Your Gaia Herbs/WorldPantry.com California Privacy Rights Notice.” Please allow 30 days for a response.

The Site does not currently recognize and process “do not track” signals from different web browsers. For more information on “do not track,” please visit http://www.allaboutdnt.org.

We Welcome Your Feedback

We value your business and any concerns you have are important to us. If you have further questions about your privacy, please contact us.

WorldPantry.com®, Inc.
790 Tennessee Street
San Francisco, CA 94107
866-972-6879
customerservice@worldpantry.com


Shipping Policy

Shipping Information

FREE 1-3 Day Delivery on Orders Over $49

Orders are shipped via FedEx and other premium carriers for the 48 contiguous states and via U.S. Postal Service Priority Mail for Alaska and Hawaii.

Our shipping & handling charges cover the expenses we incur to process, pack, and ship your order.

Taxes, shipping and other charges do not apply to minimum purchase requirement. Free shipping is only valid on orders shipping to one address.

Free Shipping Policy

You will receive FREE Shipping on all orders over $49. Alaska and Hawaii surcharges and fees still apply. Taxes, shipping and other charges do not apply to minimum purchase requirement. Free shipping is only valid on orders shipping to one address.

Fast 1-3 Day Delivery to Contiguous U.S.

When you order by the cutoff time Monday through Friday (excluding major holidays), most orders will ship that same day and you will receive it in 1 to 3 business days depending on your ZIP Code. Check out our ZIP Code delivery time tool to find your delivery time. Note that the cutoff time is in the time zone of the order's destination.

Some circumstances may result in delayed shipping or delivery:

  • Credit card payment issue
  • Incorrect shipping addresses
  • Orders held because items are out of stock. On infrequent occasions, we may be out of stock in your region’s warehouse. In this case your order may take longer as we await product or ship from an alternate warehouse if available. We will contact you if this happens.
  • Fedex or other premium carrier circumstances (severe weather, etc.)

What if you are not home? The delivery driver will use her discretion as to whether she will require a signature or if she will leave the package at the door, with a building manager, or with a neighbor. If the delivery driver does determine that she needs a signature, then she will make several attempts to secure one.

Shipping to Alaska and Hawaii

Standard Delivery to these addresses is available for an extra charge of $8.00. Orders will be shipped via U.S. Postal Service Priority Mail and therefore P.O. Boxes are acceptable.

NOTE: Heavy Orders (Orders Over 60 lbs.) shipped to Alaska and Hawaii may require an overweight surcharge IN ADDITION to the regular $8.00 surcharge. We will contact you prior to shipping if any additional surcharge is required.

Shipping to P.O. Boxes, APO/FPO and International Addresses

Shipping to P.O. Boxes is NOT available. Shipping to APO/FPO and International addresses are not currently available as a standard option. Please call or e-mail for the status and charges for your specific location.

Tracking Your Package

We know you are eager to receive your order. When your package ships, we will send you an e-mail notification that contains a link to which you can track your shipment. You can also track the status of your shipment from Your Account.